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FAQ
RetroBet Casino provides a platform for online gambling catering to Australian players. This FAQ page addresses common questions and concerns specific to Australian users. The information covers account registration, payment methods, game selection, bonuses, and customer support. RetroBet strives to offer a secure and fair gambling environment for all Australian players. If you have additional inquiries not addressed in this FAQ, please contact our customer support team for further assistance.
General Questions
What should I do if I have forgotten my password?
You can reset your password immediately using the “forgot password” page. If you encounter any issues, our 24/7 support team can assist you via [email protected].
Are the games fair?
Yes, Retro Bet ensures fair gaming by partnering with reputable providers and certifying all games with necessary Random Number Generation certificates.
Can I play the casino games without spending any money?
Yes, you can play your favorite games in demo mode by selecting “Play for Fun,” which allows you to play without risking real money.
What happens if the game I’m playing freezes in the middle of a round?
If a game freezes, your latest game round may remain unfinished. Typically, the round is completed on the server, and any winnings are added to your balance.
Why can’t I start the casino game when I click the link?
Ensure you have the latest versions of Flash and Java installed, check your Internet connection, and clear your browser cache and cookies. If the issue persists, contact our Support Service Team for help.
Is my information secure on RetroBet?
Yes, we use 128-bit Secure Socket Layer encryption and PGP protocol to ensure the secure transfer of data.
How do I submit my documents, and where can I check their status?
To upload documents, go to your personal profile and click on the ‘Documents’ tab. Ensure the file size does not exceed 2MB. Accepted formats are pdf, gif, jpeg, jpg, bmp, png, and tif. You can check the status of your documents in the ‘Documents’ tab after uploading.
Can I close my account for a specified amount of time?
Yes, you can self-exclude for a specified period through your personal profile or request our Support Service Team to close your account temporarily. Contact them at [email protected] for assistance.
How do I deposit money into my RetroBet Casino account?
To deposit money, log into your account and navigate to the “Deposit” section. Choose your preferred payment method, enter the amount, and follow the instructions to complete the transaction.
What payment methods does Retro Bet accept?
The platform accepts various payment methods, including credit/debit cards, e-wallets, bank transfers, and cryptocurrencies. You can find a full list of supported payment methods in the “Deposit” section of your account.
How do I withdraw my winnings?
To withdraw your winnings, go to the “Withdrawal” section in your account, select your preferred withdrawal method, enter the amount, and follow the instructions. Withdrawal processing times may vary depending on the method chosen.
Is there a minimum deposit or withdrawal amount?
Yes, there is a minimum deposit and withdrawal amount. The exact amount varies depending on the payment method. You can find detailed information about the minimum amounts in the “Deposit” and “Withdrawal” sections of your account.
What should I do if I encounter a technical issue while using the app?
If you encounter a technical issue, first try restarting the app and your device. If the problem persists, contact our 24/7 support team via [email protected] for further assistance.
Can I set limits on my account to manage my gambling activity?
Yes, you can set various limits on your account, such as deposit limits, loss limits, and session time limits. These options are available in the “Responsible Gaming” section of your personal profile.
How can I update my personal information?
To update your personal information, log into your account and navigate to the “Profile” section. Here, you can update details such as your address, phone number, and email. If you need to update information that is not editable, contact our support team for assistance.